Refund & Return Policy

Last updated: 12 November 2026

Damaged, defective or wrong items

If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order details and a photo or short unboxing video. We'll arrange a replacement or a full refund.

Size issues

Please check the size guide before ordering. If the jacket doesn't fit, contact us within 7 days of delivery and we'll do our best to help with a return. Items must be unused, unwashed and in their original packaging.

Cancellations

You can cancel an order before it is dispatched for a full refund. Once dispatched, the return policy above applies.

Refund timeline

Approved refunds are sent to your original payment method within 5–7 business days.

Contact

Email: —

Operated by: WoofWarm